Encore Jobs

Technical Lead

London, UK

£28,000 to £30,000 (dependent on your individual expertise and experience)

Your perspective

• Private Healthcare

• Employee supported volunteering

• Enhanced family leave provisions

• Perkbox and Employee assistance Programme

• Company sick pay

• Employee recognition scheme

• Generous employee referral scheme

• Clearly defined Career path (and all the important support along the way)

• Access to state-of-the-art technology

• Global presence and opportunities worldwide

• Long Service Programme

Key Responsibilities

The Technical Lead is primarily responsible for technical delivery of an event, sometimes operating completely

independently and sometimes leading a small team of Technicians in the delivery of event.

The role and responsibilities of a Technical Lead will vary from event to event and can be interchangeable, depending

on the experience, skills and complexity of an event, however, what differentiates a technical lead from that of a

technician is primarily their knowledge and experience within a specific area and the ability to work independently

to complete a project.

A Technical Lead will be knowledgeable and have experience in the three core technical roles (ie Virtual Technical

Manager; Virtual Stage Manager and Chime Operator) but will be a specialist in a technical capacity, like ‘Internet

connectivity, Wifi networks and patching’, ‘Creative Video Production’, ‘Motion Graphics and Editing’, ‘iPad

management & cloning’, ‘Hardware Specialist’ – allowing them to take a ‘lead role’ in the delivery of those services.

The Technical Lead will be assigned to a project and will be responsible for all the technical communication and

delivery of that assigned role. They will be proactive and a provide expertise to both internal teams and directly to

clients.

The Technical Lead will report to the Technical Event Manager, however can also work with Technical Project Managers on more complex events, on an event by event basis.This role includes moderate levels of travel, as attendance onsite (at venues and locations) to deliver services, is an

necessity.

Key Job Responsibilities

• Managing multiple projects simultaneously and ensuring that each project is completed successfully to a

high standard.

• Lead specific projects (or aspects of projects) from initial brief to the final delivery.

• Be able to work independently of Technical management supervision as well as being part of a team.

• Providing input and guidance as an expert / specialist (to both internal and external teams).

• Produce documentation/guidelines detailing best practices, project plans and technical drawings.

• Managing some client liaison and communications, when leading a project directly.

• Determine and secure the resources required to successfully complete each project.

• Maintain focus on client needs by attending client meetings, creating and maintaining organized show

documentation and responding to client concerns and questions.

• Monitor project scope throughout the event planning process and adjust as necessary to ensure the

successful completion of the project.

• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.

Event Execution

• Act as the Technical leader and a dedicated point of contact within an assigned capacity.

• Manage all phases of event technical execution from pre-event prep through run of show to completion.

• Assume ownership of resource management (both hardware and associated crew) throughout the event.

• Communicate the project plan and manage client expectations.

• Manage all project changes, including schedule, equipment or workforce modifications.

• Mentor and communicate relevant Team members on event execution and best practices to help improve

the knowledge skills and experience.

• Help establish Technical best practice and Production Standards.

• Conduct a post-event debrief internally and with clients to assess the overall project delivery and establish

any ‘win, learns, changes’ and actively see future opportunities and leads.

Financial Management

• Manage resources (ie hardware and own time) to align with the approved budget and ensure all changes are

communicated to sales for billing purposes.

• Actively seek ‘upsell’ opportunities and charge appropriately for additional work outside of the agreed scope.

• Assist with the completion of post-event client invoice. Work with Finance to ensure the prompt and accurate

issuing of all invoices.

• Ensure compliance with all policies and procedures in force at the current time, including data security and

GDPR, along with any confidentiality and non-disclosure agreements, as well as any health and safety policies.

Administrative & Training

• Conduct an internal review and debrief and a client debrief for events, in order to understand what worked

well and identify and areas for improvement/change.

• Continue to develop capabilities and expertise via internal resources (ie Encore university) and external

sources (courses, internet research, user-groups and online forum)

• Participate in regular Production meetings and reviews, aimed to develop and improve delivery processes

and SOP’s.

Job Requirements

• 2-3+ years of technical experience in the Corporate Hospitality, Conference & Events, Staging or Broadcast

industry. Project Management experience preferred

• 2 years of in-house experience recommended (depending on direct experience and specialism)

• Encore Technical training is strongly recommended and should be completed to ensure a solid grounding in

Audio, Projection & Video

• Strong Technical Background

• Good written and oral communication skills

• Familiarity with budgets and cost control

• MS Office experience required with PowerPoint and Excel knowledge / experience preferred

• Ability to travel up to 70% may be required

Competencies

• Ability to prioritise and optimise work processes

• Work in a team / can take the lead

• Ownership

• Instill Trust

• Detail oriented

• Drives quality results

• Communicates effectively

• Problem solving

• Plans and aligns

• Decision quality

• Responsiveness

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.